We are pleased to introduce our new Enquiry Form, ready for your use effective 1 June 2025.

You can access our dedicated Enquiry Form through the following link https://www.aia.com.my/en/help-support/contact-us/enquiry-form.html.

With the launch of the new Enquiry Form, the customer enquiry email address my.customer@aia.com will be discontinued.

More information is available in our circular dated 9 May 2025.

Please note that in the near future we will be discontinuing our customer enquiry email address my.customer@aia.com.my.
Going forward, the Enquiry Form will be the exclusive platform for submitting your queries.

Saturday, 8th August 2026, 11:00 pm (MYT) to

Sunday, 9th August 2026, 7:00 am (MYT)

Sunday, 9th August 2026, 12:01 am (MYT) to

Sunday, 9th August 2026, 7:00 am (MYT)

Saturday, 22nd August 2026, 11:00 pm (MYT) to

Sunday, 23th August 2026, 7:00 am (MYT)

Should you require any assistance, please do not hesitate to reach out to us:

Customer: 1300-88-1899 OR https://www.aia.com.my/en/help-support/contact-us.html

AIA Life Planners/Intermediaries: 1300-88-2886 OR My.Assist@aia.com

Revision of the service tax rate from the current 6% to 8%, effective 1 March 2024 for selected prescribed taxable services. For more information, please refer to our website at service tax rate

E-Invoice: we will adopt e-Invoice for our corporate clients. For details, kindly refer to our circular dated 3 May 2024.