WELCOME TO

We are pleased to introduce our new Enquiry Form, ready for your use effective 1 June 2025.

You can access our dedicated Enquiry Form through the following link https://www.aia.com.my/en/help-support/contact-us/enquiry-form.html.

With the launch of the new Enquiry Form, the customer enquiry email address my.customer@aia.com will be discontinued.

More information is available in our circular dated 9 May 2025.

Please note that in the near future we will be discontinuing our customer enquiry email address my.customer@aia.com.my. Going forward, the Enquiry Form will be the exclusive platform for submitting your queries.

Watch your inbox for our next message with all the details and a simple guide on how to use the new form.

Saturday, 5th July 2025, 11:00 pm (MYT) to

Sunday, 6th July 2025, 7:00 am (MYT)

Saturday, 19th July 2025, 11:00 pm (MYT) to

Sunday, 20nd July 2025, 7:00 am (MYT)

In-line with the IRBM announcement on the introduction of the e-Invoice initiative,
we will adopt e-Invoice for our corporate clients.

Corporate Solutions circular dated 3 May 2024 - Implementation of e-Invoice- Corporate Client’s information Request.

Starting from 1 December 2020, we will only be providing a copy of electronic policy/certificate (e-Policy) via AIA+ Corporate Portal for all new business and renewal submissions.

Manage your employee benefits and portfolio effectively at your convenience through a single platform anywhere and anytime.